faq

time to get some answers

  • Plants & Restock
  • Shipping
  • Order process
  • Packaging
  • Payment & discounts
  • Returns

When will plant X be restocked?

Plants are subjected to the will of Mother Nature. This means we can not predict when plants will be established or grown enough to be offered for sale. 

We make sure our plants are well established (good root system) and have grown at least a few new leaves in our nursery before we offer them for sale. Therefore, we can not predict when plants will be offered for sale.


We know the "soon for sale" label might be confusing for some people, but they are used to indicate we have the plants in nursery and will be for sale at some point in the near future. The best way to be informed when we offer the plants for sale is to subscribe to the plant on the plant product page. Once the plant is restocked, you will be emailed and it can be bought.

What will be the price of plant X?

We don't disclose prices of plants before they are offered for sale.

We strive to offer our plants in conformity with market prices, but at prices which allows everyone to be able to get their wish list plant.

When is your next restock?

Restocks will be announced by newsletter first, followed by posts on Instagram and Facebook.

Too avoid heavy loads on our website causing it to slow down, we will not disclose exact moments of restock of specific plants, therefore subscription to the specific plants you want is advised.

Can I reserve plant X? Can I make preorders?

No, we don't work with preorders, but we do offer the possibility to subscribe to the back in stock notice.


As soon as we have new stock of the plant you are interested in, you will be the first to receive an email, giving you an advance to get that plant of your wishlist.


Moreover, the number of subscribers of the back in stock list, will guide us in restocking.

Are plants shipped on a specific day?

Yes, we prepare orders on Sunday and Monday in order to have them shipped at the start of the week. If you order before Monday, you can expect your order to be shipped by Tuesday the week after.


If we experience delays for orders, we'll do our very best to inform you in order to give you full transparancy.

Is my order and shipment tracked?

Yes, all of our parcels are tracked by the delivery companies. The tracking number will be emailed to you by the courier using the email you provided us. 


In case you haven't received a tracking email, please check your spam folder first. Secondly, please contact us and we will provide you with your tracking number as soon as possible.

Do you ship outside EU?

We offer shipping and delivery in most European countries. This includes all EU members, and the United Kingdom.

We do not ship outside Europe.

In the near future, we will also offer shipping to other European countries outside EU.

Can I pickup my order?

Yes you can! We offer pickup in Gent (Belgium) on weekdays and in Antwerp (Belgium) on Saturdays.

Can you hold my order or can my order be delivered on a day of my choosing?

Unfortunately we cannot hold orders to be shipped on a specified date. Without notice, all orders are shipped the following Monday/Tuesday. Upon notice, we can hold orders for shipping on a Monday for a maximum of 2 weeks.


Some of our carriers do offer the possibility to change your delivery date and/or location, which we strongly encourage to make use of.

How can I contact you regarding my order?

Please contact us through email on info@bestbuds.be or via our contact form.


Contact on Instagram and Facebook (or other social media) about orders will be referred to email in order for us to keep a good overview.

Can I create an account before I make an order?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Can we combine multiple orders for shipping?

Yes you can, and we really hope you do. This will save hugely on environmental impact during transport.


Please inform us before the next Monday to combine multiple orders.

We can also keep orders on hold for shipping, for a maximum of 2 weeks. 

Does the shopping cart reserve my order?

During "stock drop mode", which is the evening our stock is updated, we have implemented the feature to reserve shopping carts for a limited amount of time. You will see a banner when the stock drop mode is activated. This assures you that when a plant is added to the cart, it is reserved for 4 minutes. 

You will see a timer counting down, after which your cart is cleared.

If you reach the checkout page, your order is safe and the cart will not be cleared.


After stock drop night, we de-activate the "stock drop mode", after which carts are not reserved anymore.

Is the picture I see exactly the plant I will receive?

In the catalog overview page, we chose to show a mug shot, to stay consistent with the design of the website.

However, on the product page, every individual plant for sale will have an individual snap shot. 


You can pick your favourite variant (indicated by numbers), which will be individually priced according to size and condition.

You can be assured the plant you've picked, will be the plant you receive.

Do you take preorders?

No, we don't work with preorders, but we do offer the possibility to subscribe to the back in stock notice.


As soon as we have new stock of the plant you are interested in, you will be the first to receive an email, giving you an advance to get that plant of your wishlist.


Moreover, the number of subscribers of the back in stock list, will guide us in restocking.

How are the plants packaged during transportation?

We have custom made 100% recycled cardboard boxes that are designed to keep your precious plant safe during transport. All plants are rooted and planted in recycled plastic pots with potting soil for tropical plants.

The plants are secured by using bamboo sticks and filling the box with starch based (water soluble) chips.

How do you ensure protected shipping?

We designed our packaging to be both solid and aesthetic. The design uses strategically placed inserts to carefully fit the plant inside the container so it can barely move during transport, preventing damage. Moreover, the box is also very solid to avoid bruises from handling during shipping. The lower insert is placed to prevent soil from spilling from the plant pot whilst securing the pot in place.

The plants are secured by using bamboo sticks and filling the box with starch based (water soluble) chips.

What payment methods do you offer?

We offer payment through credit cards (Mastercard & Visa) and some local payment methods (Bancontact, KBC, ING, Belfius en iDeal).

I forgot to use my discount code, can you add it to the order?

We do not allow the use of the code after purchase. 


This is because many customers do use the discount code at the checkout process which results in a slightly longer checkout completion. 

This would technically give customers who do not use the code at the checkout a slight advantage when competing for a purchase.


We apologise for any disappointment.

How do I add my discount code?

In the checkout, you can easily add a discount in the overview of your basket:

discount checkout

Do you have a return policy?

We strongly prefer not to return any plants as this will cause another round of stress to the plant. 

We guarantee our plants for a period of 10 days after delivery, providing the plants have not been removed from the original pot and substrate. 

There should be no root disturbance or any cutting off the plant for a minimum of 10 days after receipt. 


Failure to adhere to this process will render our guarantee null and void. 

If you are unhappy with your order we kindly ask that you contact us at info@bestbuds.be and provide images of the plant within 10 days of delivery.


Under European Union law, you have a 14 day period to change your mind and cancel your purchase. However, since we partially pay the shipping of your plant, we will subtract the initial shipping cost from your refund when you return your order to us. In this way, the shipping cost will be split in two.


You can read our full return policy here.

What do I do if my plant arrives damaged?

First of all, we apologise - in an ideal world all people would treat our plants as we do (with a lot of love). 

If your plant has been damaged in transit, please contact us immediately and depending on available stock, we can arrange a replacement/refund.

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