We have custom made 100% recycled cardboard boxes that are designed to keep your precious plant safe during transport. All plants are rooted and planted in recycled plastic pots with potting soil for tropical plants.
Yes, we prepare orders on Sunday and Monday in order to have them shipped at the start of the week. If you order before Monday, you can expect your order to be shipped by Tuesday the week after.
If we experience delays for orders, we'll do our very best to inform you in order to give you full transparancy.
Unfortunately we cannot hold orders to be shipped on a specified date. All orders are shipped the following Monday/Tuesday, unless they are subject to delays from a large restock event.
Some of our carriers do offer the possibility to change your delivery date and/or location, which we strongly encourage to make use of.
Yes, all of our parcels are tracked by the delivery companies. The tracking number will be emailed to you by the courier using the email you provided us.
In case you haven't received a tracking email, please check your spam folder first. Secondly, please contact us and we will provide you with your tracking number as soon as possible.
We offer shipping and delivery in most European countries. This includes all EU members, and Norway, Switzerland and the United Kingdom
Please contact us through email on email@example.com or via our contact form.
Contact on Instagram and Facebook (or other social media) about orders will be referred to email in order for us to keep a good overview.
Yes you can, and we hope you will!
Sign up for an account to take advantage of order history as well as pre-filled forms during checkout on subsequent orders.
Yes you can, and we really hope you do. This will safe hugely on environment impact during transport.
Please inform us before the next Monday to combine multiple orders.
We can also keep orders on hold for shipping, for a maximum of 2 weeks.
Although we don't want you to be stressed when looking for your new plant baby, it is most fair to anyone visiting the shop that we do not reserve plants in de shopping cart.
So when it comes to that wishlist plant, it can happen that you are not able to check out as someone else got through checkout faster than you.
We chose to show a mug shot, to stay consistent with the design of the website. The plant you buy will not be the same as on the shot, but it will be comparable in size and number of leaves.
A smaller variant of the plant might also be for sale, but will have a different product code.
First of all, we apologise - in an ideal world all people would treat are plants as with do (with a lot of love). If your plant has been damaged in transit, please contact us immediately and depending on available stock, we can arrange a replacement/refund.
We strongly prefer not to return any plants as this will cause another round of stress to the plant.
We guarantee our plants for a period of 10 days after delivery, providing the plants have not been removed from the original pot and substrate.
There should be no root disturbance or any cutting of the plant for a minimum of 10 days after receipt.
Failure to adhere to this process will render our guarantee null and void.
If you are unhappy with your order we kindly ask that you contact us at firstname.lastname@example.org and provide images of the plant within 10 days of delivery.
We do not allow the use of the code after purchase.
This is because many customers do use the discount code at the checkout process which results in a slightly longer checkout completion.
This would technically give customers who do not use the code at the checkout a slight advantage when competing for a purchase.
We apologise for any disappointment.
No, we don't work with preorders, but we do offer the possibility to subscribe to the back in stock notice.
As soon as we have new stock of the plant you are interested in, you will be the first to receive an email, giving you an advance to get that plant of your wishlist.
Moreover, the number of subscribers of the back in stock list, will guide us in restocking.
We offer payment through credit cards (Mastercard & Visa) and some local payment methods (Bancontact, KBC, ING, Belfius en iDeal)
Yes, we offer pickup in Gent (Belgium).